From request to recovery
Getting equipment from One More Step is simple and free. Here is exactly what happens after you reach out.
Browse available equipment
Start on our equipment page to see what is in stock right now. The inventory updates as items are donated and given out, so what you see is what we actually have. We regularly carry crutches, wheelchairs, walking boots, splints, braces, knee scooters, and other durable medical equipment.
Takes a minuteSubmit a short request
Click Request on the item you need and fill out the form. We ask for your name, phone, email, delivery address, and the name and contact for your prescribing physician. There is no income documentation and no insurance information required.
About 2 minutesWe verify with your physician
Our team contacts your doctor to confirm the equipment is medically appropriate. Different injuries need different equipment, and the wrong fit can slow recovery or cause harm. This check is about your safety, not about qualifying you.
Usually 1 to 2 business daysReceive your equipment
Once verified, we coordinate local delivery or pickup anywhere in the greater Seattle and Olympia areas. If you live outside our area, we can often arrange shipping. Every item arrives inspected and cleaned with hospital-grade disinfectant.
Most people have it within a weekNeed something we don’t have, or already paid for equipment?
Email us your equipment needs and we’ll see if we can procure it. We also offer equipment reimbursement grants for people facing financial hardship who have already had to buy equipment.
Email usHow we keep equipment safe
Every item goes through the same process before it reaches anyone.
Inspected on arrival
We check each donation for structural damage, worn parts, and missing pieces. Anything that is not safe to use is responsibly recycled instead of distributed.
Hospital-grade cleaning
Equipment is cleaned and disinfected with hospital-grade products following clinical protocols, under the oversight of Dr. Mandi McKay, a retired physician on our board.
Matched to your needs
Physician verification makes sure the equipment you receive is right for your injury or condition, so it actually helps your recovery.
Ready to get started?
Browse what is available today and submit a request. There is never any cost to you.
Browse equipment